Privacy policy

Who we are

Luxembourg Fund Services S.A., 10, rue Antoine Jans, L-1820 Luxembourg, is the controller responsible for the personal data collected through this website. As a Professional of the Financial Sector (PSF) supervised by the Commission de Surveillance du Secteur Financier (CSSF), we are also bound by sector-specific confidentiality and record-keeping obligations.

Data we collect

• Information you provide: when you use our contact form we collect your first name, last name, email address and the content of your message.
• Technical data collected automatically: IP address, browser and device type, and usage data, gathered through server logs and cookies to operate and secure the website.

Cookies and similar technologies

We use strictly necessary cookies that are required for the website to function, and functional cookies that remember your preferences. We do not use advertising cookies. Should we introduce analytics in the future, they will be listed here and only set with your consent. You can manage or disable cookies at any time through your browser settings.

How we use your data

• To respond to your enquiry and provide the information or services you request — on the basis of your consent and of steps taken at your request prior to entering a contract.
• To operate, secure, maintain and improve this website — on the basis of our legitimate interest.
• To comply with our legal and regulatory obligations, including AML/KYC and record-keeping duties as a PSF — on the basis of a legal obligation.

Sharing your data

We never sell your personal data. We may share it with service providers who process data on our behalf (for example IT, hosting and communications providers) under appropriate data-processing agreements; with other companies of the bunch group, of which Luxembourg Fund Services is part, where necessary to operate and support our services; and with competent authorities where we are required to do so by law.

International transfers

Where personal data is transferred outside the European Economic Area, we ensure an adequate level of protection through appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

How long we keep your data

We retain personal data only for as long as necessary for the purposes described above, and for the periods required by applicable law and by our regulatory obligations as a PSF.

Your rights

Under the EU General Data Protection Regulation (GDPR) you have the right to access, rectify, erase, restrict and object to the processing of your personal data, as well as the right to data portability. To exercise these rights, contact us at info@luxembourgfundservices.lu. You also have the right to lodge a complaint with the Luxembourg data protection authority, the Commission nationale pour la protection des données (CNPD — www.cnpd.lu).

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with the date of the latest update shown above.

Contact

For any question about this policy or about how we handle your personal data, contact us at info@luxembourgfundservices.lu or by post at Luxembourg Fund Services S.A., 10, rue Antoine Jans, L-1820 Luxembourg.